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Terms and Conditions
Sales to Consumers:
Unifuse
LLC is a commercial/industrial supplier, however we welcome sales to
consumers. Please be aware though, that there are some important
differences in our products, and the way that we sell them, from your
typical consumer plastics retailer. Generally, commercial and
industrial grade products are tough and durable, but they sometimes lack the
level of aesthetic finish that we are accustomed to in products developed
for consumers. Also, because we operate at lower profit margins, and
because we are set up to serve business who generally know exactly what they
want, we do not offer as generous a returns policy as more consumer oriented
suppliers - see Returns below.
Warranty:
Unifuse
LLC manufactures most of its own products with 100% virgin LLDPE. We
and our suppliers are totally committed to our customer's satisfaction.
We stand by the quality of all our merchandise. Products found to be
defective will be replaced, and shipping costs will be reimbursed promptly.
Please
note that once you order a custom product, color option or upgrade the order
cannot be cancelled, returned or refunded.
Order Cancellation:
It is
extremely difficult for us to cancel an order once it has been placed into
production. If you would like to cancel an order that has been placed,
please notify us as soon as possible by phone call or email,
info@unifuse.com. If we have not yet processed your order, we will
try to cancel it at no charge to you - however, once your order has been
entered into our system, it may be cancelled prior to shipment, but it will
be subject to our 25% restocking fee.
Returns:
We
cannot accept returns after 30 days from the ship date. A 25%
restocking charge will be assessed on all returned items. Products
must be in saleable condition and unused.
A
Returned Merchandise Authorization (RMA) number must accompany all items
sent back to Unifuse LLC, regardless of the reason for return. please
email us at
info@unifuse.com, for return
authorization. Please mark the outside of the package with the RMA
number so that you will get proper credit. Any products which are
returned to us without an RMA will be assessed a non-RMA fee of $20.
All
products returned must be shipped to: Unifuse LLC, Attn: Returns, 2092 Rt.
9G, Staatsburg, NY 12580.
General:
Although
we do our best to represent our product descriptions and prices fairly, we
do make mistakes. In these cases we reserve the right to cancel any
order and refund the customer's money as a full remedy.
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2092 Route 9G
Staatsburg, NY 12580
Phone: 845.889.4000
Fax: 845.889.4002
info@unifuse.com
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